If you would like more information, we would be delighted to hear from you.
If you require a refund please email or write to us, enclosing your unused tickets, at this address.
You can also telephone us to discuss your situation.
Charity Railtours is a not-for-profit organisation so all refunds will be issued in the form of a cheque so as to avoid costly credit and debit card transaction fees.
We have tried to keep these as straight forward as possible. Please bear in mind, Charity Railtours is a not-for-profit organisation. Below we list any charges that might be incurred due to
cancellation or refund but we have kept these costs to a minimum (sufficient to cover postage, printing and sundries etc).
- The ticket you purchase is also a seat reservation. There are NO walk-up fares available for our services, we only sell enough tickets for the accommodation available.
- Your ticket is ONLY valid for travel on the Charity Railtours’ service named thereon. Your ticket is NOT valid on any train operated by any other operator.
- Occasionally there are last minute changes to traction, the train, the route or the date. Mechanical failure, emergency engineering work or other outside influences can force alterations;
however, we will do everything possible to deliver the trip we have advertised. We reserve the right to amend the traction, train or route and shall not incur any liability to our customers.
- On the date of your trip, we might need to react to delays and diversions etc, caused by circumstances beyond our control. We shall not incur any liability for late-running or missed
- We advise all passengers to please allow plenty of time for your journey to your joining station as we will not be able to hold the train for late-comers.
- In the regrettable instance of insufficient ticket sales, we reserve the right to cancel the tour. All passengers will be issued a full refund of the ticket price by cheque. No other liability
will be incurred.
- We understand that sometimes passengers’ circumstances change and you might require a refund as you can no longer travel. Please note we can only issue refunds up to thirteen weeks prior to
travel. This is because at that cut-off point, Charity Railtours is liable for payment of a deposit to the train operator.
- At present all refunds will be in the form of a cheque and will equal the purchase price of your tickets, minus a 3% admin charge to cover card handling fees and postage etc.
- Regrettably, we are not able to refund a passenger who wishes to cancel within thirteen weeks of the tour date.
- We recommend, for complete peace of mind, that customers consider purchasing travel insurance.
- Your data (name, email address, telephone number, address) is held in databases used only by Charity Railtours. This information is not passed or sold to any third parties.
- Charity Railtours uses Mailchimp to store your data for the purpose of emailing bulletins, tour updates etc. You have the option to update your preferences, ie change the data that’s stored, or
unsubscribe at any time.
Charity Railtours was formed by me, Dennis Barnes, in August 2011.
I am a Train Driver for Colas Rail and after more than twenty-five years on the footplate, I can honestly say I still enjoy my job. But the last decade has seen a
massive change, especially in terms of traction.
When I began my Driving career, there were many times when you simply did not know what traction you would be working with. We all have our favourite class of
locomotive and sometimes there was a pleasant surprise when you were assigned to work such a loco. Maybe you were rostered Spare and the Supervisor would send you out to work a loco-hauled passenger
train, shunting with 08s & 09s, or maybe a “special” with a Class 37, 46 or 47.
Charity Railtours enabled me to get involved at the sharp end driving interesting trains over unusual routes. Today, after a change of employer, I am no longer
permitted to work these trains unless I am route conducting, so my involvement is purely planning, marketing and delivery.
Things have evolved a little as we will sometimes need to work with different train companies but the most important thing is we put together a really good day out with
all the profit going to a very worthy cause.
I would very much like to be able to organise further tours, maybe one or two a year, but it’s a congested market and an extremely busy railway network. However, with
the continued support of fellow railway enthusiasts such as you, as well as friends, colleagues and the railway industry as a whole, I sincerely hope we can continue with our “work”.